During this stage I identified and reviewed the current procedures and regulations regarding the inventory management that were applicable to the government agencies. 

I identified five different departments that would represent the different types of users. I held weekly meetings to define the new way to work while complying with all the regulations.

With the information collected I developed the proposal for the new procedures and foresaw how the users would interact with the new software to be developed.

I held regular meetings with the Software Architect and provided all the requirements needed and solved any questions regarding the new procedures.  

To get the organization on board, we trained over 150 employees from the different management levels in quality assurance practices. 

I held meetings with the different users and main stakeholders to validate the content of the new procedures. 

We coordinated with the Communication Department what information should be released to the users. 

We provided support on demand through either individual or group guidance. 

We defined five KPIs for the process, then measured and communicated the results to the employees involved. 

As a team we performed an Internal Audit, evaluating the process assigned to other members of the team and identified nonconformities. 

With the results obtained from the Internal Audit, we did a collaborative root cause analysis and elaborated action plans to correct and improve the issues found.

We continued to hold meetings with the users and IT Department to keep track of the progress and to identify more opportunities for improvements and start the cycle again.